Three Ways Millennial Travellers Are Disrupting the Travel Industry

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The next generation of travellers — millennials who are now between 16 and 34 years old – bring with them a set of expectations that are shaking up the travel industry, and frankly, its about time. These travellers are not only smart device laden and social media savvy, they view travel through completely different lens.… Continue reading

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Customer Service: The Heart of Social Business

This is a photo of Robert Carbone. Robert is an employee of Alpha Flight Guru and assists Mighty Media Group in arrange travel for Stephenie Rodriguez.

In my honest opinion, effective customer service is always going to be at the heart of any successful social business. A company can deploy robust CRMs, create mobile loyalty programs that integrate with mobile wallets, implement Ipads in airports for brand play and ordering, and build 300 screen social command centres that look sexy on… Continue reading

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